Vendor Terms and Conditions

What you can sell on Handmade Hub:

  • Handmade items, made and designed by you
  • Vintage / upcycled items (Vintage is 20+ years old)
  • Craft supplies and materials, intended for the use of creating art / craft pieces
  • Digital design downloads, designed by you


What you may not sell on Handmade Hub:

  • Anything that is bought and resold
  • Anything that is not handmade or designed by you
  • Mass produced products of any type


By Registering to be a vendor on Handmade Hub you agree to:

  • Accurately describe your products, including materials they are made from
  • Use ONLY photographs of your own products, you may not use stock images or images of products that were not made by you
  • You are responsible for doing all your own marketing for your store. Handmade Hub does do marketing, but we do not guarantee any sales, this is a team responsibility.

Controlling your store on Handmade Hub:

  • Once a client purchases a product from your store, and the payment clears in our account, we will confirm this with you, so that you can go ahead and fulfil the order
  • You may draw your earnings from your Vendor Dashboard, the minimum withdrawal amount is R100.
  • Add your own shipping parametres, OR use our standard "COLLECT" option, or "R110 courier" option. YOU are responsible for sending the goods by the courier of your choice
  • You can also set up your own store policies, which you must then honour should there be any issue with a client
  • Clients will be able to review your store, so it is imperative to offer great customer service all the time. Please always answer messages timeously.
  • Respect your fellow crafters and artists, and do not copy their work to add to Handmade Hub.


HANDMADE HUB:

  • Reserves the right to remove your store if you do not comply with the terms and conditions
  • Reserves the right to remove products that do not follow the guidelines given above
  • is NOT responsible for any disputes between you and your client, you are in essence selling directly to the client
  • Requires a 13% commission - this covers our payment gateway percentage we pay, and includes the admin of orders, payment, and closure of each sale.


The idea of HANDMADE HUB is to create a platform for artists and crafters to sell their work, as well as a community of mutual benefit and respect. Please always adhere to all the guidelines.